Do you have a Consumer Grievance?
You can call to register your grievance 1800-11-4000 or 1915
Timing: All Days Except National Holidays (08:00 AM To 08:00 PM)
Register your grievance through NCH App
WELCOME TO DEPARTMENT OF CONSUMER AFFAIRS
Department of Consumer Affairs is one of the two Departments under the Ministry of Consumer Affairs, Food & Public Distribution. It was constituted as a separate Department in June 1997 as it was considered necessary to have a separate Department to give a fillip to the nascent consumer movement in the country.
The Department has been entrusted with the following work
- Implementation of Consumer Protection Act, 2019.
- Implementation of Bureau of Indian Standards Act, 2016.
- Implementation of the Legal Metrology Act, 2009.
- Regulation of Packaged Commodities.
- Implementation of the Essential Commodities Act, 1955.
- Prevention of Black Marketing Act, 1980.
- Monitoring essential commodity prices.
- Oversight of Direct Selling.
- Training in Legal Metrology.
- Oversight under the Emblems and Names Act, 1952.
- Bio-fuel quality control and standardization.
- Promotion of Consumer Cooperatives.
- Management of the National Test House.