The CCPA has been established under the Consumer Protection Act, 2019 and has come in to force w.e.f 24th July 2020 to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of consumers as class and public at large.

POWERS OF CENTRAL CONSUMER PROTECTION AUTHORITY (CCPA) -

• protect, promote and enforce the rights of consumers as a class, and prevent violation of consumers rights under this Act;
• prevent unfair trade practices and ensure that no person engages himself in unfair trade practices;
• ensure that no false or misleading advertisement is made of any goods or services which contravenes the provisions of this Act or the rules or regulations made thereunder;
• ensure that no person takes part in the publication of any advertisement which is false or misleading.

CCPA regulates matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the rights of consumers as a class under the Consumer Protetion Act 2019.

Individual consumer complaints are to be registered through the National Consumer Helpline only.

Register consumer grievances in Consumer Commissions through e-Dhakil..